AIG Edison

Upgrade of core insurance application workflow to to replace manual paper-based processes for millions of users and 3,000 employees

Challenge: Upgrade Applications

  • Internal systems outdated, seven years old
  • No process to let the back office and sales staff share information in a timely manner
  • Some core processes still paper-based

Solution: for Core Insurance Workflows

  • Provided data modeling for the migration of multiple applications to Salesforce's platform
  • Key systems include the business support system (Phoenix Navi), Life Insurance Sales Portal for existing subscribers (My Edison), Call Center, and more

Results: Millions of Users, 3,000 Employees

  • Deployed via at one-third the cost and one-third the time of traditional in-house architecture
  • The system is currently available for use by several million AIG Edison customers, millions of prospects, 3,000 employees and 15,000 insurance brokers and resellers
  • System currently handles complex tasks such as generating insurance quotes and running simulations to assess coverage needs