BMC Software

Updated manual and paper-based surveying process with iPad EBC survey app built on Force.com for a consistent, high-tech branded experience

Challenge: Update System of Manual, Paper-Based Surveying

  • World class briefing center using outdated paper surveys
  • Deliver EBC survey experience consistent with reputation for technology innovation
  • Manual processes & no visibility into results

Solution: iPad EBC Survey App

  • Built with Appirio Mobile App Dev Framework
  • App front-ends Salesforce.com with seamless integration to Leads & Contacts
  • Real-time survey feedback managed directly in Salesforce org

Results: Consistent, Hi-Tech Brand Experience

  • Deployed on 50+ devices to manage over 200 briefings per year
  • Immediate, real-time feedback of survey responses
Appirio