Challenge: Efficient Sales Lead Management
- Post booking Sales managers tasked with generating upgrade lead lists, a list of leads for distribution to the sales force to help fill seats, upsell existing customers.
- Highly time dependent event lists need to be managed out, updated, and reassigned as information changes.
Solution: Sales Cloud, Force.com
- Sales Cloud rollout, allows for the sales managers to quickly and effectively assign sales call lists (generated by Hyperion)
- Each list has the ability to be filtered and sorted so that sales can prioritize follow-up calls and maximize post booking sales all within one page by maintaining the cabin sale data
- Call list reporting provided for management—call/closing metrics
Results: No Unused Inventory
- Ability to upsell customers based on availability prior to ship's departure
- Generate upgrades to create brand loyalty