Streamlined multiple lines of business by developing and executing on cloud roadmap to deploy and integrated Salesforce and SAP solution to 800+ users

Challenge: Cloud Roadmap and Migration

  • Partner with a cloud service provider for ongoing deployments of Salesforce at Dolby since 2007 across multiple lines of business

Solution:, Sales Cloud, Service Cloud, Customer Portal

  • Developed overall cloud roadmap starting with modernizing front-office processes
  • Customized Dolby's Sales Cloud deployment to meet business specifications, deployed Service Cloud for managing customer entitlements, created Dolby's Compliance Extranet, and created a custom solution on to manage all licensing data

Results: Deployed Integrated Salesforce/SAP Solution to 800+ Users

  • Developed an architectural approach for integration via web services to SAP/PI
  • Leveraged Informatica for integration
  • 850 Seats: 100 Sales Cloud, 400 Service Cloud, 300 Platform, 50 Portal