Four Seasons Hotels and Resorts

HR technology strategy to consolidate 38,000 employees in 36 countries working at 90 different properties onto one global HR platform

Challenge: No Visibility into Talent Pool

  • 38,000 employees in 36 countries working at 90 different properties
  • Each property had own HR system that operated in a silo
  • Complete inability to report on data in an effort to drive organizational objectives

Solution: Strategy for Consolidated Global HR Platform

  • Recommended strategy to sunset individual legacy systems over 3-5 year period to move to Workday globally
  • Involved critical stakeholders and emphasized phased roll-out approach to maximize adoption

Results: Deliver on Promise of Superior Customer Service

  • Full talent profile available across the organization to better understand talent pool, where gaps exist
  • Able to determine that the organization has 38,000 employees - nearly 20% more than they originally thought due to inaccuracies in legacy systems
  • Ability to deliver on company goal of amazing customer service due to hiring, retaining and sharing the company's best talent across different properties
Appirio